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FREQUENT ASKED QUESTIONS
The best thing for you to do is to visit a local jeweller and having them measure your finger professionally. If you are unable to do this, however, please feel free to use our online ring sizing chart as the next best option. Please note that this is merely a guide, so we cannot be held responsible should it end up being the incorrect size
All Lilly’s Papillon jewelry is handmade, which means that each little treasure will be unique. We take great care in our manufacturing, and as each piece is individually handcrafted there might be some differences in shape and size. But that is what makes each piece so unique.
You can visit our Jewelry Care section to find out more about how to care your jewelry.
When worn regularly, sterling silver and brass pieces usually keep their original, bright colour. However, if a piece remains unworn or your skin is very acidic, it may very well start to tarnish. Click here to find out how to protect your beautiful jewelry. You can visit our Jewelry Care section to find out more about how to care your jewelry.
Yes, of course. Please bear in mind that there will be an extra cost, depending on the design.
Absolutely. Simply use their name and shipping address when entering the shipping details. Make a note at checkout that this order is a gift and we will make sure to exclude the invoice. Be sure to enter THEIR correct address as the shipping address, and YOUR address as the billing address.
Most of our jewlry are made to order, unless already in stock, so please allow up to 10 – 15 working days for processing and manufacturing. Important to note is that we will only start once we have received payment.
Of course. If unworn and in its original state, all goods can be returned to us within 14 days. Pieces need to be returned at your own cost, in the original packaging.
No but you can visit us in our showroom, or even have an online appointment in case you are far away and you want to discuss about custom orders or even collaborations.
It is super easy. Visit our shop section, choose your preferred section and then get a cup of coffee or tea to enjoy browsing our jewelry. Add in to the cart and follow the easy check out process to finalise your order.
One simple thing, just email us and we will get back to you to solve the problem.
Prices have their ups and downs in response to market prices, demands and trends, so it’s up to you to catch the best price possible. Since you placed your order there is no more discount and we can’t refund the difference.
Unfortanetely nope. We always advise the shops that stock our jewelry to have the same price b
When we’ ll ship your order we will send you by email a tracking number and all the info you need. In case there are delays please make sure you email us or track the parcel online at the shipping company you chose your parcel to arrive.
If you have seen something that we may had online in the past or a post on instagram then please email us with a photo or a description and we will let you know if and when will be back in stock.