{"id":4122,"date":"2019-03-17T15:40:42","date_gmt":"2019-03-17T15:40:42","guid":{"rendered":"https:\/\/goya.everthemes.com\/demo-fashion\/?page_id=57"},"modified":"2021-11-08T15:15:35","modified_gmt":"2021-11-08T12:15:35","slug":"faqs-2","status":"publish","type":"page","link":"https:\/\/lillyspapillon.com\/en\/faqs-2\/","title":{"rendered":"Frequent questions"},"content":{"rendered":"[vc_row et_full_width=”true” et_row_padding=”true” parallax=”content-moving” css=”.vc_custom_1578536931300{margin-bottom: 100px !important;padding-top: 170px !important;padding-bottom: 170px !important;background: #c37d49 url(https:\/\/goya.b-cdn.net\/assets\/demo\/content\/uploads\/sites\/3\/2019\/05\/black_dress.jpg?id=1983);background-position:center;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column et_column_color=”et-light-column”][vc_row_inner][vc_column_inner offset=”vc_col-lg-4 vc_col-md-6″][vc_column_text css=”.vc_custom_1636373416368{margin-top: 20px !important;}”]\n

Frequent Questions<\/h1>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116490670{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

FREQUENT ASKED QUESTIONS<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”HOW DO I FIND OUT MY RING SIZE? ” tab_id=”1522322738673-aea3abb5-b800fe1b-0bf9″][vc_column_text]The best thing for you to do is to visit a local jeweller and having them measure your finger professionally. If you are unable to do this, however, please feel free to use our online ring sizing chart as the next best option. Please note that this is merely a guide, so we cannot be held responsible should it end up being the incorrect size[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”WHY DOESN\u2019T MY LILLY\u2019S PAPILLON PIECE LOOK EXACTLY LIKE THE PRODUCT ONLINE? ” tab_id=”1522322738697-88e8c59b-62ccfe1b-0bf9″][vc_column_text]All Lilly\u2019s Papillon jewelry is handmade, which means that each little treasure will be unique. We take great care in our manufacturing, and as each piece is individually handcrafted there might be some differences in shape and size. But that is what makes each piece so unique.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”HOW DO I CARE FOR MY JEWELLERY? ” tab_id=”1522322884722-77aa01b6-d3ecfe1b-0bf9″][vc_column_text]You can visit our Jewelry Care<\/b><\/a> section to find out more about how to care your jewelry.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”MY SILVER JEWELLERY IS CHANGING COLOUR, WHAT IS CAUSING THIS? ” tab_id=”1636372329945-2cef8297-4dc5″][vc_column_text]When worn regularly, sterling silver and brass pieces usually keep their original, bright colour. However, if a piece remains unworn or your skin is very acidic, it may very well start to tarnish. Click here to find out how to protect your beautiful jewelry. You can visit our Jewelry Care section to find out more about how to care your jewelry.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”DOES LILLY\u2019S PAPILLON DO ENGRAVING? ” tab_id=”1636372359635-458ade62-f301″][vc_column_text]Yes, of course. Please bear in mind that there will be an extra cost, depending on the design.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I BOUGHT A GIFT FOR SOMEONE SPECIAL. CAN I SHIP IT TO THEM DIRECTLY? ” tab_id=”1636372391446-cab153f0-bfd1″][vc_column_text]Absolutely. Simply use their name and shipping address when entering the shipping details. Make a note at checkout that this order is a gift and we will make sure to exclude the invoice. Be sure to enter THEIR correct address as the shipping address, and YOUR address as the billing address.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”HOW LONG WILL IT TAKE FOR ME TO GET MY LILLY\u2019S PAPILLON PRODUCT? ” tab_id=”1636372442092-b24272a6-8db4″][vc_column_text]Most of our jewlry are made to order, unless already in stock, so please allow up to 10 \u2013 15 working days for processing and manufacturing. Important to note is that we will only start once we have received payment.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”CAN I RETURN MY ORDER? ” tab_id=”1636372471405-d82eb6bf-8b05″][vc_column_text]Of course. If unworn and in its original state, all goods can be returned to us within 14 days. Pieces need to be returned at your own cost, in the original packaging.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”DO YOU HAVE A PHYSICAL STORE?” tab_id=”1636372499553-82696294-7a1d”][vc_column_text]No but you can visit us in our showroom, or even have an online appointment in case you are far away and you want to discuss about custom orders or even collaborations.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”HOW CAN I MAKE AN ORDER?” tab_id=”1636372528958-669c60b5-46bb”][vc_column_text]It is super easy. Visit our shop section, choose your preferred section and then get a cup of coffee or tea to enjoy browsing our jewelry. Add in to the cart and follow the easy check out process to finalise your order.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I AM MISSING AN ITEM FROM MY ORDER, WHAT DO I DO?” tab_id=”1636372580470-f57d1d47-ac11″][vc_column_text]One simple thing, just email us and we will get back to you to solve the problem.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”CAN I GET A REFUND IF THE PRICE HAS CHANGED SINCE I ORDERED IT?” tab_id=”1636372628102-54879257-3277″][vc_column_text]Prices have their ups and downs in response to market prices, demands and trends, so it\u2019s up to you to catch the best price possible. Since you placed your order there is no more discount and we can\u2019t refund the difference.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I FOUND THE SAME ITEM IN A PHYSICAL SHOP MORE EXPENSIVE THAN YOUR WEBSITE, CAN I GET REFUND?” tab_id=”1636372659910-a7319a60-13db”][vc_column_text]Unfortanetely nope. We always advise the shops that stock our jewelry to have the same price b[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”MY ORDER HASN\u2019T TURNED UP YET?” tab_id=”1636372718646-baaf4515-6372″][vc_column_text]When we\u2019 ll ship your order we will send you by email a tracking number and all the info you need. In case there are delays please make sure you email us or track the parcel online at the shipping company you chose your parcel to arrive.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I LOVE A PIECE OF JEWELRY YOU MADE IN THE PAST BUT I CANT FIND IT ONLINE ON YOUR WEBSITE. CAN YOU TELL ME IF YOU ARE GETTING AN ITEM BACK IN STOCK?” tab_id=”1636372771436-e4830f61-15f9″][vc_column_text]If you have seen something that we may had online in the past or a post on instagram then please email us with a photo or a description and we will let you know if and when will be back in stock.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row et_full_width=”true” et_row_padding=”true” css=”.vc_custom_1588132282993{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #f8f8f8 !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-6″][vc_column_text el_class=”postline-large accent-color fancy-title”]\n
Contact<\/h6>\n[\/vc_column_text][vc_column_text]\n

Still have questions?<\/h2>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=”vc_col-lg-3″]\t\t
\n\t\t\tContact Us<\/span>\r\n\r\n\r\n<\/svg>\r\n<\/a>\n\t\t<\/div>\n\t\t\n\t[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

[vc_row et_full_width=”true” et_row_padding=”true” parallax=”content-moving” css=”.vc_custom_1578536931300{margin-bottom: 100px !important;padding-top: 170px !important;padding-bottom: 170px !important;background: #c37d49 url(https:\/\/goya.b-cdn.net\/assets\/demo\/content\/uploads\/sites\/3\/2019\/05\/black_dress.jpg?id=1983);background-position:center;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column et_column_color=”et-light-column”][vc_row_inner][vc_column_inner offset=”vc_col-lg-4 vc_col-md-6″][vc_column_text css=”.vc_custom_1636373416368{margin-top: 20px !important;}”] Frequent Questions [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116490670{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text] FREQUENT ASKED QUESTIONS [\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”HOW DO I FIND OUT MY RING SIZE? ” tab_id=”1522322738673-aea3abb5-b800fe1b-0bf9″][vc_column_text]The best thing…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\nFrequent questions - lillys papillon<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lillyspapillon.com\/en\/faqs-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequent questions - lillys papillon\" \/>\n<meta property=\"og:description\" content=\"[vc_row et_full_width=”true” et_row_padding=”true” parallax=”content-moving” css=”.vc_custom_1578536931300{margin-bottom: 100px !important;padding-top: 170px !important;padding-bottom: 170px !important;background: #c37d49 url(https:\/\/goya.b-cdn.net\/assets\/demo\/content\/uploads\/sites\/3\/2019\/05\/black_dress.jpg?id=1983);background-position:center;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column et_column_color=”et-light-column”][vc_row_inner][vc_column_inner offset=”vc_col-lg-4 vc_col-md-6″][vc_column_text css=”.vc_custom_1636373416368{margin-top: 20px !important;}”] Frequent Questions [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116490670{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text] FREQUENT ASKED QUESTIONS [\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”HOW DO I FIND OUT MY RING SIZE? 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