Delivery and Returns

Shipping & Change Policy

At Lilly’s Papillon jewelleryJewelry we always try to get your beautiful jewellery in your hands as soon as we can! For shipments within Greece we work with ELTA Courier. The cost of shipping is 4€ and the delivery indication 5 business days.

Cash on delivery service

If you prefer cash on delivery, then the shipping cost for the consignee is 5€.

Shipping Service Abroad

For overseas shipments there are two options.
You can choose your parcel to arrive by the Hellenic Post (ELTA). Delivery time varies by destination, we only estimate 7-10 days.
Or you can choose the express service by DHL express. Delivery varies by destination. It usually takes 2-7 days.
In overseas countries the cash on delivery service does not apply.

Change Policy

At Lilly’s Papillon, serving and satisfying our customers is our priority! If you are not happy with any of our products, we allow you to change / replace one jewellery with another within 14 days of receiving it. A key prerequisite for change is that the jewellery is in the same condition as it was received and not worn. Return to our workshop:
Lilly’s Papillon, Ermou 18, 54624 Thessaloniki, 5th Floor, Greece.
The business covers changes for:

  • Change – I’m not happy with my jewellery
  • Change – Wrong product
  • Replacement of defective product

Shipping costs are borne by you. You will need to complete the form below and include it in your return package. You can also change your jewellery from purchase to eshop and our workshop.